Shipping & Tracking
At joinwdnc.com, we strive to deliver your orders accurately and efficiently. Please review the information below regarding our shipping methods, delivery times, and tracking options.
Shipping Destinations
We currently ship to [e.g., the United States, Canada, and select international destinations].
For a complete list of available countries, please visit our [Shipping Destination Page] or contact our customer service team.
Processing Time
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Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
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During peak seasons or promotional periods, processing times may extend slightly. We will notify you if there are any significant delays.
Shipping Fees
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Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.
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Free standard shipping is available on orders over [e.g., $59] within [e.g., the continental United States].
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International orders may be subject to customs fees, taxes, or import duties, which are the responsibility of the customer.
Order Tracking
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Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package.
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You can also track your order by logging into your account on our website and visiting the "Order History" section.
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If you did not create an account during checkout, you can use the tracking link provided in your shipping email.
Common Tracking Questions
Q: My tracking hasn’t updated in a few days. What should I do?
A: Carrier updates may sometimes be delayed. If there is no movement for more than 5 business days, please contact us at support@joinwdnc.com.
Q: What if my package shows “Delivered” but I haven’t received it?
A: First, check around your delivery location and with household members. If the package is still missing, contact your local post office or carrier. If unresolved, email us within 7 days for assistance.
Q: Can I change my shipping address after placing an order?
A: Address changes are only possible if the order has not yet been processed. Contact us immediately at support@joinwdnc.com with your order number.
Shipping Delays & Issues
While we do our best to ensure timely delivery, factors such as weather, customs, carrier delays, or incorrect addresses may affect delivery times.
If your order is significantly delayed, we will notify you via email and assist in resolving the issue with the carrier.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged:
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Contact us within 14 days of the estimated delivery date.
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Provide your order number and photos of the damaged product or packaging (if applicable).
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We will work with the carrier to initiate an investigation and arrange a replacement or refund as appropriate.
Contact Us
For any shipping or tracking inquiries, please reach out:
Email: support@joinwdnc.com
Customer Support Hours: Monday–Friday, 9:00 AM – 6:00 PM [Your Time Zone]
